Our Promise: If you are not completely satisfied with your purchase, we will make it right. We offer a full refund within 14 days of delivery — no questions asked, as long as the item meets our return conditions below.
Return Window
You have 14 days from the date of delivery to request a return. Requests made after 14 days will unfortunately not be accepted.
Return Conditions
To be eligible for a return, your item must meet ALL of the following conditions:
- The item must be unused and unworn
- The item must be in its original condition — no stains, odours, damage, or alterations
- The original packaging must be intact — tags attached, box or bag undamaged
- The parcel must not have been damaged or tampered with
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items
- Swimwear and bikinis (for hygiene reasons)
- Items marked as "Final Sale"
- Items that have been worn, washed, or damaged after delivery
How to Return
- Contact us within 14 days of delivery via WhatsApp or email (details below) with your order number and reason for return
- We will confirm your return request within 24 hours and provide return instructions
- Pack the item securely in its original packaging
- Send the parcel to the address we provide
- Once we receive and inspect the item, your refund will be processed
Refund Process
Once your return is received and approved:
- You will receive a full refund of the item price
- Refunds are processed within 3–5 business days back to your original payment method
- Original shipping fees are non-refundable (unless the item was defective or incorrect)
Defective or Wrong Item?
If you received a defective, damaged, or incorrect item, please contact us immediately with a photo. We will cover all return shipping costs and send you a replacement or full refund at no extra charge.
Contact Us
Last updated: 29 July 2026
