Velnora Studio ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We collect the following information when you use our website or place an order:
- Personal details: Name, email address, phone number
- Delivery information: Shipping address, emirate
- Order information: Products purchased, order history, payment method type
- Account information: Password (stored encrypted), login history
- Usage data: Pages visited, products viewed, device type, browser
- Newsletter: Email address if you subscribe
We do not store your full card number or payment credentials. All payments are processed securely through our payment gateway.
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and delivery updates
- To send promotional emails and offers (only if you subscribe — you can unsubscribe anytime)
- To improve our website and product offerings
- To respond to your customer service enquiries
- To prevent fraud and maintain security
3. How We Protect Your Data
- All data is transmitted over SSL encryption (HTTPS)
- Passwords are stored using secure hashing — never in plain text
- We do not sell or rent your personal data to third parties
- Access to customer data is restricted to authorised staff only
4. Sharing Your Information
We only share your information with:
- Delivery partners — to fulfil your order (name, address, phone only)
- Payment processors — to securely handle your payment
- Legal authorities — if required by UAE law
We never sell your data to advertisers or third-party marketers.
5. Cookies
Our website uses cookies to:
- Remember your shopping bag contents
- Keep you logged in to your account
- Analyse website traffic and improve performance
You can disable cookies in your browser settings, but this may affect some website functionality.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Unsubscribe from marketing emails at any time
To exercise any of these rights, contact us at sales@velnorastudio.com.
7. Contact
Last updated: 29 July 2026
